Terms of Service Agreement
1. Introduction
HammerVM LTD, a company registered in England and Wales with registration number 15592652 and registered office at 61 Bridge Street, Kington, England, HR5 3DJ, provides virtual private server (VPS) hosting services to its customers. These Terms of Service (the "Agreement") outline the terms and conditions under which HammerVM LTD provides its services to you.
2. Acceptance of Terms
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to these terms, please do not use our services.
3. Payment and Refund Policy
We offer partial refunds at any time via our control panel, simply cancel your VPS for a refund. However, we don't offer full refunds, but may consider full refunds within the first 72 hours of a purchase, at our sole discretion.
- You are responsible for paying all invoices on time. Overdue invoices may result in account termination.
- If you issue a chargeback or dispute a payment without contacting us first, you may be subject to further charges.
- We retain the right to charge on-file payment methods for invoices that are outstanding by 5 days or more.
4. Privacy Policy
4.1 Collection of Personal Data
We collect the following personal data from you:
- Required data:
- Full Name
- Password
- Street Address
- City
- Country
- Post Code
- Optional data:
- Phone Number
- Company Name
- VAT Number
4.2 Use of Personal Data
We use your personal data to:
- Provide our services to you
- Communicate with you regarding your account and services
- Comply with legal and regulatory requirements
- Share with relevant third parties, as necessary
4.3 Data Protection
We take reasonable measures to protect your personal data from unauthorized access, disclosure, or use. However, we cannot guarantee the security of your data.
5. Acceptable Use Policy (AUP)
5.1 Prohibited Activities
You agree not to use our services for any illegal or harmful activities, including:
- Illegal activities, such as fraud, phishing, or hacking
- Spamming or sending unsolicited emails
- Distributing illegal content, such as child pornography or copyrighted materials
- Engaging in denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks
- Hosting or promoting malicious content, such as malware or viruses
5.2 Resource Usage
You agree to use our services responsibly and not to exceed the allocated resources for your VPS. We reserve the right to limit or terminate your account if you exceed these resources.
6. Account Termination
We may terminate your account if:
- You violate our AUP
- You fail to pay your invoices on time
- You issue a chargeback or dispute a payment without contacting us first
- Your account is overdue by more than 30 days
7. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this Agreement shall be resolved through binding arbitration in accordance with the rules of the London Court of International Arbitration.
8. Changes to this Agreement
We reserve the right to modify this Agreement at any time. We will notify you of any changes by posting an updated version of this Agreement on our website. Your continued use of our services after the effective date of the changes will constitute your acceptance of the revised Agreement.
9. Contact Us
If you have any questions or concerns about this Agreement, please contact us at [email protected].
Document Publish Date: 4th of July, 2024